SHIPPING & MORE

SHIPPING POLICY

Zen Reiki ("we" and "us") is the operator of (https://www.zenreikico.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our service.

 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

P.O. Box Shipping

Zen Reiki will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

 

Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

RETURN & EXCHANGE POLICY

Return Due To Change Of Mind Zen Reiki will happily accept returns due to change of mind as long as a request

to return is received by us within 30 days of receipt of the item and are returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customer's expense and will be required to

arrange their own shipping. Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email. (Zen Reiki) will refund the value of the goods returned but will NOT refund the

value of any shipping paid.

 

 Warranty Returns

Zen Reiki will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Zen Reiki to

process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

DELIVERY INFORMATION

Transit Time Domestically In general, domestic shipments are in transit for 2 - 7 days

Transit time Internationally Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at the checkout.  Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Change Of Delivery Address

For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

Zen Reiki will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

 

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.